When I attempt to use the repair assistance, the Verzon software just freezes and does not respond when trying to connect to device.If the AutoPlay pop up window is not available, open Windows Explorer then click CD Drive: Verizon Mobile.I get no pop up,and when I go to internet explorer,i find no CD Drive: Verizon Mobile.
Use the link below and download Verizon Wireless Software Upgrade Assistant - Samsung legally from the developers site. Direct link to the product shall be included for your maximum convenience as soon as it becomes available. Verizon Wireless Software Upgrade Assistant - Samsung runs on the following operating systems: AndroidWindows. Verizon Wireless Software Upgrade Assistant - Samsung has not been rated by our users yet. I absolutely want to ensure that feedback is delivered to our area management team. Use the Verizon Software Repair Assistant on a computer to repair your device. That is a great device and we want to make sure her device is in working form so she can truly enjoy it. What exactly was your wife doing on her device when she received this error message Did your wife recently download any new applications or software onto her device Have you had a chance to use the Software Repair Assistant You can check out the Software Repair Assistant here. LindseyTTVZW Follow us on Twitter VZWSupport If my response answered your question please click the Correct Answer button under my response. Verizon Software Repair Assistant Samsung How To Even ResetWhen she was ready to give us a loaner, she didnt know what model number the phone was, or how to even reset it back to factory specs. ![]() She tried to find one in Chesapeake, Virginia at the five stores, but there was not one to be found, so she said we would get a new phone overnighted, to receive it on Tuesday, January 5, 2016. I asked what happened to the overnight from Friday, Jan.1 to Saturday, Jan 2 She replied that they do not ship over the weekend. I said what about all the other stores in this area, (Virginia Beach, Portsmouth, Norfolk, Hampton, Newport News, her response was there were only 5 stores she could get phones from.) I had stated due to our experience and that this was a NEW phone, that I did not want a re-furbish phone. Now with all that said, I am very close to leaving Verizon and going to another company to get better customer relationship, and service, even to the point of having Verizon removed from my household. She was going to her Facebook account so she could text all her friends and our children and wish them a Happy New Year, the Facebook opened like it always does, then shut down and the following statement appeared: (upper top left corner) Secure fail: modem, middle of screen yellow triangle with in the middle; Your device didnt start up successfully. SHE HAD BEEN USING THE PHONE MANY HOURS PRIOR, HAD NOT CUT THE PHONE OFF COMPLETELY, BUT YET IT SAID THAT IT DIDNT START UP SUCCESSFULLY. There was no new apps or software downloaded on her device, that had not been done with in the last three days. Very disappointed in the user friendliness of the whole program. When my wife got up, she noticed that the phone appeared to be working from appearance, she went back on Facebook, got the same message on the screen; cut the phone off, restarted as usual, went through five SAMSUNG GALAXY S 5 screens then once again came up with the above message. We went to the Verizon Store where we purchased the phone and got the opening paragraph response. WE ARE NOW WAITING ON THE OVER-NIGHT FOUR DAY DELIVERY OF A NEW PHONE, THEN WE HAVE TO GO BACK TO THE STORE, GO THROUGH ALL THE PROCESS OF GETTING OUR CONTACTS REENTERED, (BY THE WAY THEY ARE SAVED ON CLOUD OR AS THE VERIZON ASSISTANT MANGER STATED IN MY WIFES G-MAIL ACCOUNTHAVE HEARD THAT STORY BEFORE WITH THE REPLACEMENT OF HER OTHER PHONE ON DECEMBER 17, 2015) JUST IN CASE YOU CANT SEE MY FRUSTRATION, I am just about at the point of contacting Verizon main office and file a complaint about the whole matter. I expect to see a credit for no less than six days on my bill for this phone number removed due to the inconvenience and manner in which this action has been done, this I was told would have to be dealt with directly with Verizon Billing, another hours of explanation and checking over the phone, which adds to further frustration. Personal information removed as required by the Verizon Wireless Terms of Service Frustrated Customer. But, have no fear, help has arrived and I will do everything I can to get this turned around. Thank you for providing that information in regards to your store experience.
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